{"id":29896,"date":"2026-08-30T02:48:54","date_gmt":"2026-08-30T02:48:54","guid":{"rendered":"https:\/\/aubryhogar.com\/?page_id=29896"},"modified":"2026-08-30T03:15:08","modified_gmt":"2026-08-30T03:15:08","slug":"politica-de-reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/aubryhogar.com\/fr\/politica-de-reembolsos-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29896\" class=\"elementor elementor-29896\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-bc3563d e-flex e-con-boxed e-con e-parent\" data-id=\"bc3563d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6cea35 elementor-widget elementor-widget-heading\" data-id=\"e6cea35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h1 style=\"margin: 0px 0px 6px;font-style: normal;font-weight: 800;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 2rem;text-transform: none;white-space: normal;text-align: center\">Pol\u00edtica de devoluci\u00f3n y reembolso<\/h1><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e28ca elementor-widget elementor-widget-wd_text_block\" data-id=\"b3e28ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>La satisfacci\u00f3n de nuestros clientes es una prioridad para <strong>AubryHogar<\/strong>. Si por cualquier motivo no est\u00e1 completamente satisfecho con su compra, nuestra pol\u00edtica de devoluciones le ofrece un proceso sencillo, r\u00e1pido y transparente, de conformidad con la legislaci\u00f3n espa\u00f1ola vigente (Real Decreto Legislativo 1\/2007).<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8860e1 elementor-widget elementor-widget-heading\" data-id=\"f8860e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">Plazo de devoluci\u00f3n<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9d97d3 elementor-widget elementor-widget-wd_text_block\" data-id=\"f9d97d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>AubryHogar<\/strong> ofrece un plazo de devoluci\u00f3n de <strong>30 d\u00edas naturales<\/strong> desde la recepci\u00f3n del pedido.<\/p><p><strong>Plazo de devoluci\u00f3n: 30 d\u00edas naturales.<\/strong><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-231475a elementor-widget elementor-widget-heading\" data-id=\"231475a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Condiciones de devoluci\u00f3n<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b754ff6 elementor-widget elementor-widget-wd_text_block\" data-id=\"b754ff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Para que una devoluci\u00f3n sea aceptada, el art\u00edculo debe cumplir las siguientes condiciones:<\/p><ul><li><p>Estar en su <strong>estado original<\/strong>, sin da\u00f1os ni signos importantes de uso.<\/p><\/li><li><p>Conservar su <strong>embalaje original<\/strong>, completo y en buen estado.<\/p><\/li><li><p>Incluir todos sus <strong>accesorios, cables, mandos y manuales<\/strong>.<\/p><\/li><li><p>Incluir una <strong>prueba de compra<\/strong> (factura o confirmaci\u00f3n del pedido).<\/p><\/li><\/ul><p><strong>Atenci\u00f3n:<\/strong> los art\u00edculos incompletos, da\u00f1ados o sin su embalaje original podr\u00e1n ser rechazados o estar sujetos a una deducci\u00f3n del importe reembolsado.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b246754 elementor-widget elementor-widget-heading\" data-id=\"b246754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Art\u00edculos no reembolsables<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8b3fb3 elementor-widget elementor-widget-wd_text_block\" data-id=\"a8b3fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>De conformidad con la normativa aplicable, determinados productos pueden quedar excluidos de devoluci\u00f3n seg\u00fan su naturaleza o estado:<\/p><ul><li><p><strong>Electrodom\u00e9sticos instalados o puestos en funcionamiento<\/strong><\/p><\/li><li><p><strong>Productos desprecintados o abiertos por motivos de higiene<\/strong><\/p><\/li><li><p><strong>Art\u00edculos da\u00f1ados por el comprador<\/strong><\/p><\/li><li><p><strong>Productos sin su embalaje original<\/strong><\/p><\/li><li><p><strong>Devoluciones realizadas fuera del plazo de 30 d\u00edas<\/strong><\/p><\/li><li><p><strong>Consumibles<\/strong>, como filtros, bolsas de aspiradora y similares<\/p><\/li><li><p><strong>Productos fabricados a medida o personalizados<\/strong><\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ffbeef elementor-widget elementor-widget-heading\" data-id=\"5ffbeef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Procedimiento de devoluci\u00f3n<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfa287 elementor-widget elementor-widget-wd_text_block\" data-id=\"6dfa287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h3>Procedimiento de devoluci\u00f3n<\/h3><p><strong>1. Contacte con nuestro servicio de atenci\u00f3n al cliente<\/strong> por correo electr\u00f3nico a <span style=\"color: #0000ff;\"><strong><a style=\"color: #0000ff;\" href=\"mailto:contacto@aubryhogar.com\">contacto@aubryhogar.com<\/a><\/strong><\/span>, indicando su n\u00famero de pedido, el art\u00edculo en cuesti\u00f3n y el motivo de la devoluci\u00f3n.<\/p><p><strong>2. Reciba las instrucciones de devoluci\u00f3n<\/strong> en un plazo de <strong>48 horas laborables<\/strong>, con la informaci\u00f3n necesaria para realizar el proceso.<\/p><p><strong>3. Embale cuidadosamente el producto<\/strong> en su embalaje original, junto con todos los accesorios y documentos.<\/p><p><strong>4. Env\u00ede el paquete<\/strong> mediante un servicio con seguimiento y conserve el justificante de env\u00edo hasta recibir el reembolso.<\/p><p><strong>5. Reembolso<\/strong> tras la recepci\u00f3n y comprobaci\u00f3n del producto devuelto.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08f230b elementor-widget elementor-widget-heading\" data-id=\"08f230b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Gastos de devoluci\u00f3n<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35e6e02 elementor-widget elementor-widget-wd_text_block\" data-id=\"35e6e02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Salvo en caso de error imputable a <strong>AubryHogar<\/strong>, como el env\u00edo de un art\u00edculo incorrecto o un producto defectuoso en la entrega, los <strong>gastos de devoluci\u00f3n corren a cargo del cliente<\/strong>.<\/p><p>Recomendamos utilizar un servicio de transporte con seguimiento, especialmente para productos voluminosos o de alto valor.<\/p><p>Cuando la devoluci\u00f3n se deba a un error de <strong>AubryHogar<\/strong> o a un defecto del producto detectado en la entrega, <strong>AubryHogar asumir\u00e1 los gastos de devoluci\u00f3n<\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07671ec elementor-widget elementor-widget-heading\" data-id=\"07671ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Reembolso<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acdaba4 elementor-widget elementor-widget-wd_text_block\" data-id=\"acdaba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>El reembolso se realizar\u00e1 en un plazo de <strong>5 a 10 d\u00edas laborables<\/strong> tras la recepci\u00f3n y verificaci\u00f3n del art\u00edculo devuelto, utilizando el <strong>mismo medio de pago<\/strong> empleado para la compra.<\/p><p><strong>Plazo:<\/strong> 5 a 10 d\u00edas laborables tras la recepci\u00f3n y verificaci\u00f3n.<\/p><p><strong>Medio de reembolso:<\/strong> el mismo utilizado para realizar el pago.<\/p><p><strong>Importe:<\/strong> se reembolsar\u00e1 el importe correspondiente al producto y, cuando corresponda, los gastos de env\u00edo est\u00e1ndar iniciales.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39f23b2 elementor-widget elementor-widget-heading\" data-id=\"39f23b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Productos defectuosos o no conformes<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec7488 elementor-widget elementor-widget-wd_text_block\" data-id=\"7ec7488\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>\u00bfHa recibido un aparato da\u00f1ado, no conforme con su pedido o con un defecto de fabricaci\u00f3n? <strong>Contacte con nosotros lo antes posible<\/strong> tras la recepci\u00f3n del pedido.<\/p><p><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:contacto@aubryhogar.com\">contacto@aubryhogar.com<\/a><\/p><p><strong>Tel\u00e9fono:<\/strong> +34 1 84 875 915<\/p><p>Le rogamos que adjunte <strong>fotograf\u00edas claras del producto y de su embalaje<\/strong>, as\u00ed como su n\u00famero de pedido.<\/p><p>Tras revisar la incidencia, le ofreceremos una soluci\u00f3n adecuada, como la <strong>sustituci\u00f3n del producto o el reembolso<\/strong>, seg\u00fan corresponda. En estos casos, <strong>AubryHogar asumir\u00e1 los gastos de devoluci\u00f3n<\/strong>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c91f6e0 elementor-widget elementor-widget-heading\" data-id=\"c91f6e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Garant\u00edas legales<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-737249b elementor-widget elementor-widget-wd_text_block\" data-id=\"737249b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Con independencia de nuestra pol\u00edtica de devoluciones, usted dispone de las <strong>garant\u00edas legales aplicables<\/strong> a sus compras.<\/p><ul><li><p><strong>Garant\u00eda legal de conformidad<\/strong> \u2014 Los productos deben corresponder a lo anunciado y funcionar conforme a sus caracter\u00edsticas y uso previsto.<\/p><\/li><li><p><strong>Protecci\u00f3n frente a productos defectuosos<\/strong> \u2014 En caso de defecto o falta de conformidad, podr\u00e1 solicitar las soluciones previstas por la legislaci\u00f3n vigente.<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86d03c5 elementor-widget elementor-widget-heading\" data-id=\"86d03c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"margin: 36px 0px 12px;padding: 0px 0px 0px 14px;border-width: 0px 0px 0px 4px;border-style: none none none solid;font-style: normal;font-weight: 700;font-family: Cabin, Arial, Helvetica, sans-serif;font-size: 1.5rem;text-transform: none;white-space: normal\">. Contacto<\/h2><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b2461 elementor-widget elementor-widget-wd_text_block\" data-id=\"98b2461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Rue Legan\u00e9s, 40<br \/>28944 Fuenlabrada (Madrid), Espa\u00f1a<\/p><p><strong>Correo electr\u00f3nico:<\/strong><br \/><a href=\"mailto:contacto@aubryhogar.com\">contacto@aubryhogar.com<\/a><\/p><p><strong>Tel\u00e9fono:<\/strong><br \/>+34 1 84 875 915<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de devoluci\u00f3n y reembolso La satisfacci\u00f3n de nuestros clientes es una prioridad para AubryHogar. Si por cualquier motivo no<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29896","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de reembolsos y devoluciones - Aubry hogar<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de reembolsos y devoluciones - Aubry hogar\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de devoluci\u00f3n y reembolso La satisfacci\u00f3n de nuestros clientes es una prioridad para AubryHogar. 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